What Internet Security Can Teach Us About Life Skills
See also: Effective Decision MakingWe are all pretty good at doing little checks online without even thinking about it. We check the sender's name before replying to an email. If we see a payment page that we do not recognize, we stop. An unexpected message asking for personal information makes us more suspicious than a normal email from a colleague.
The obvious reason for doing these things is security. No one wants their account hijacked or money to disappear from their bank account. But these everyday habits also give us something else: opportunities to practise useful soft skills. Taking care of ourselves online involves judgement, critical thinking, attention to detail, risk assessment and self-control. We have to work out what looks believable, notice when something does not fit, decide how much risk is acceptable and resist the pressure to act too quickly.
These skills are not limited to internet security. The same habits can help us make better decisions at work, question information that does not seem right, solve problems and stay calm when something unexpected happens. Like any other soft skill, they become stronger through practice.
Internet security therefore offers a surprisingly practical way to develop transferable skills. Every time we pause before clicking, check an unfamiliar claim or look for another way to verify something, we are practising how to think and act more deliberately. The security benefit may be immediate, but the skills we develop can stay with us long after we close the laptop.
Real Comparisons
A good example is how we choose online services. The price is often the first difference we notice and usually there's no shortage of options. For instance, in the case of someone looking for free VPN vs paid VPN services, the first question might be: why pay when there is a free version? Good question. A free version might be fine for occasional use. It might not be, because of limits on speed, data or special features. The answer depends on the needs of the person. It takes a little more effort to figure that out than just looking at the price.
It's the same with regular purchases and decisions at work. One quote may be less expensive. New software can come with a dazzling array of features and still not be right for the people who will use it. Sometimes the more expensive option isn't worth the money. Comparing choices is part of good decision-making. It's about looking at the criteria first, not just being seduced by whatever feature or price is easiest to compare. It also develops critical thinking. Advertising, product descriptions and sales pages are all created to put a product in the best possible light. If we read them sensibly, we have to sift what is actually useful to us from what only sounds useful.
Becoming Good at Noticing When Something Feels Wrong
Spotting phishing provides a useful exercise in attention to detail and pattern recognition. Not all shady emails have spelling errors these days. Some look perfectly respectable at first sight. The clue might be a funny address, a strange request, or a link that doesn't take you where you thought. Spotting this is partly a matter of attention to detail, but there is more to the skill than just looking for mistakes. Context matters. If a supplier who usually sends an invoice at the end of the month suddenly emails new bank details and requests immediate payment, the spelling may be perfect. What matters is the change from the usual pattern.
And such an observation is useful in the workplace for far less dramatic purposes. A spreadsheet number can be technically correct, but completely out of whack with previous months. Sometimes a customer order may have the right product but an unusual quantity. A person reviewing a contract may see a date that differs from what was agreed in a prior email. This is not to say that those who are good at spotting these things are reading each line more slowly than everyone else. They know what usually happens, so they notice when something is different. The more often we stop and check, the easier it becomes to notice when something doesn't quite fit.
Working Out a Reasonable Level of Risk
Online caution isn't about steering clear of the unfamiliar. We go to new websites, download apps, shop with new businesses and connect to networks outside our homes. Most of the time things work out. The useful skill is not avoiding risk. It's evaluating it.
So you see something you like from an online shop you don't know. You might want to check the company details, look at the payment methods and do a search for information elsewhere before placing your order. If you feel that something is off, you can leave. If all looks good, you may decide that the remaining risk is small enough. Most people aren't doing the maths in their heads. But it's still risk assessment.
In our working lives we make similar assessments. There is some uncertainty when you bring on a new client. The same is true when taking on a new supplier or changing a process that has been working pretty well for years. If you refuse to consider any possibility that isn't certain, you will have a hard time doing anything at all. But if you accept every opportunity without thinking about it, you could end up with a different set of problems. Experience helps, but you can also develop this skill deliberately by asking the same basic questions whenever you encounter an unfamiliar situation. With experience, these checks become quicker. You start to know which details deserve attention and which ones probably don't.
The Ability to Pause for a Second
Some internet fraud is less about technical tricks and more about getting people flustered. The message tells you that a payment has not gone through and needs to be fixed ASAP. Another warns of an account getting suspended. There's a link conveniently waiting below. The pressure is in the message. One of the easiest responses is to stop before you do anything. Then you get a chance to see if the problem even exists. You can go to the company's own website, use its app or contact it using information you already have.
The ability to pause under pressure has uses far beyond online security. Work has its own last-minute demands and urgent emails. Sometimes they really are urgent. And sometimes someone has just called them that. Someone who can stop and figure out what really happened is less likely to create a second problem while solving the first. This is a combination of self-control and decision-making. Both are easy to underestimate, probably because neither is very noticeable when things are going well.
Doing the Small Jobs, Even When They're Annoying
Other security habits test a different skill. Updates are an annoyance when they stop you from doing something. Two-factor authentication is an extra step when signing in. Managing passwords securely can feel like more hassle than relying on one familiar password. It's not that people avoid these things because they're hard to grasp. They avoid them because they are inconvenient.
They're a pretty good example of self-discipline. There are a lot of little jobs at work that have the same problem. Save call notes while the conversation is still fresh. Check a document before it goes out. File names should be understandable to someone else six months later.
Rarely will skipping one of these tasks result in an immediate catastrophe. Actually, most of the time nothing happens. It's no wonder that good habits are so hard to maintain. The benefit generally comes sometime in the future.
Looking for Another Way to Check
Many times, problem-solving starts with the next obvious step not feeling right. It's dangerous to click on a link in an email that looks like it's from your bank if something about it seems suspicious. However, completely ignoring it may not be wise either. There could be a real problem with the account. You don't have to accept those as the only two choices. Go to the bank's website or app yourself and find out. This is a very simple example, but the thinking process is valuable. Move away from the options immediately presented and figure out what you really want to accomplish. The point is not whether we click or don't click. It is to find out whether the bank actually needs something from us.
That way of looking at the problem creates other options. In the workplace, people can get caught arguing about two solutions that don't really solve the problem very well. You can turn the conversation around by asking what the desired result really is. There might be another way that no one thought of because everybody started with the solutions and not the problem. The more you practise this type of problem-solving, the more natural it becomes. There are plenty of opportunities to practise it with small online decisions.
Conclusion: Soft Skills That Carry Over into the Real World
None of this means that you are a brilliant decision-maker at work just because you've got a strong password or can recognize a phishing scheme. Soft skills don't develop quite so neatly. But the habits behind those actions do transfer. When you get an unexpected email, it is useful to check where it came from. The same applies when someone quotes a statistic without saying where they got it. When you are choosing a VPN or looking at quotes from suppliers, it is useful to compare services by what you need rather than by price alone. A delay in responding to an urgent request can save you from an online blunder, and it can also result in a better answer to an impatient customer.
All of this is practice. Over time, people get better at spotting when information is missing. They become more willing to ask another question rather than pretend they understand. They learn that not every uncertainty requires an immediate decision, and that sometimes a small detail can change the whole picture. Critical thinking, attention to detail, risk assessment, decision-making, self-discipline and problem-solving in pretty plain clothes.
This could be the useful link between digital security and soft skills. The security habit has a short-term goal: to protect an account, some personal information, or maybe some money. But the thinking that goes into doing it doesn't go away when you close the laptop. We carry that with us.
About the Author
Linda Carter is a passionate blogger based in New York. Her travel, lifestyle, career, and entertainment-related content has been featured across websites and online magazines. She received her BA in business from Hunter College and has since tried to inspire as many people as possible with her writing.
