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5 Key Skills You Need for a Career as a Butler
Being a butler requires having a versatile set of skills. Stewarding, housekeeping, attending to personal requests, being a valet and concierge, and many similar services are part and parcel of this historic profession. This is especially the case as butlers are referred to as a gentleman’s gentleman.
Naturally, some skills are a must-have in this profession, and we are here to throw light on the top five of these. Have a good read!
Professional butlers can be required to attend to hundreds and thousands of guests regularly, or to just one or two, and they need to do this with the same level of precision and intimacy.
Naturally, it's not always a one man play and sometimes the role requires a consistent team effort. But when it comes to a team, a leader is also a must. Therefore, if you have the requisite leadership skills, it will be easier for you to climb the steps of career success in a private household.
There will sometimes be awkward situations like dealing with a cranky guest or covering up for the mistake of a fellow butler. Only people with the ability to take charge of a situation will know how to tackle these with confident calm. Besides, more than often, there are decisions to be made in a short time and having the confidence to lead will come in handy.
Leading means setting an example. Butlers need to follow fair practices, analyse the outcome of a customer's request, and maintain relationships. You might also have the responsibility to manage, train, and recruit experienced domestic staff, which again demands the skills of leadership.
Communication is an inevitable part of the butler profession.
Meet and greet, taking orders, attending to personal requests with discretion, and other tasks all require sound and complex communication skills. No client likes to have to repeat their request, and even a small ‘err’ or hesitation in response could be considered rude and disrespectful. It is noted in the hospitality industry that effective communication skills can solve half the problems. Exuding confidence to your guests will make them feel as though everything is going to plan, even if it is not.
One great way to sharpen this skill is the mirror technique. Put on your butler outfit, stand in front of the mirror and try and practice how you will interact with customers. You could think of various situations and practice how you might answer, to both polite and not so polite customers.
Excellent communication skills will also help butlers to develop rapport with the guests, solving their problems, and asking questions the right way. However, another important part of communication is body language. A person’s posture, eye contact, and mannerisms dictate how they are perceived by the guests before any verbal communication takes place.
Patience and Focus
As mentioned earlier, butlers have been referred to as a gentleman’s gentleman.
Patience is an important virtue as butlers cannot afford to lose their cool in any situation. At the same time, focus will help you to take quick and decisive action. Together these two skills lie at the core of the butler profession.
Now let’s consider some situations when these skills might come in handy.
- Dealing with a difficult customer.
- Attending unusual personal requests.
- Handling errors made by self or a colleague.
- Toning down an argumentative situation.
Also, consider the fact that there are bound to be circumstances where a customer, or a butler, or both might be at fault. Yet, either way, you need to be patient, focus on the circumstances and find a solution immediately. With sustained efforts, you will become a master of the craft.
There’s hardly a bigger embarrassment for a butler than bringing the wrong order. And that’s just one example of why active listening is an essential asset for this profession.
Active listening, however, is a bit more than listening to verbal dialogues. It also includes reading non-verbal cues like a frown, drooped shoulders, a lack of enthusiasm or agitation conveyed by a customer.
To this end, you must practice and develop your listening skills. It is best to make an attentive, open palm gesture, focus on the words of the customer, nod or repeat to confirm that you understood it correctly, and you may even note down requests if there are too many to remember. Subsequently, being an active listener will increase your efficiency, accuracy, and courtliness.
Also, never jump to conclusions. If you are unsure of the outcome of a request, try and understand their mood. If what they are saying is a result of a situation you are unaware of, or if you are unsure whether they actually mean what they say or are being sarcastic, always try to understand and clarify. In such situations, acknowledge and deliver the service requested. And never forget to smile!
Diplomacy is another indispensable skill for butlers to master.
Diplomacy is, in fact, the key to becoming both assertive and persuasive at the same time. Needless to say, butlers need this skill to convey information or deliver a service so that no feelings or egos are hurt.
Besides, tact and diplomacy also include the importance of being considerate and understanding, as well as respectful towards personal beliefs and opinions. Even if you disagree with a customer, you should not think to correct or change them. What you must do is to handle and tone down any aggression with a pleasing demeanour.
To develop this skill, you can start with practising and improving your judgement of people and circumstances. Be open-minded and attentive to what is happening around you. Try and rephrase your sentences in your mind to make them sound more gentle and polite. Once mastered, you can surely make people have your way, without the need for any force.
These are the five key skills you will need for a career as a butler. We hope you had a good read and understand the nuances and importance of these skills. If you already are a pro in these areas, you will be able to do amazing things as a butler. And if not, there’s never a better time than now to improve your skills and start down the path to achieving your career goals.
About the Author
This article was provided by Silver Swan Recruitment who is the leading provider of private household recruitment and housekeeping staff in the UK and across the Middle East.