The Most In-Demand Soft Skills
Every Restaurant Manager Should Have

See also: Customer Service Skills

A skillful leader can help any business or organization achieve its goals. Every leader must have specific skills and traits, whether acquired through training or years of experience in the industry. And a restaurant manager is no exception. Every restaurant manager must have specific leadership skills to effectively carry out responsibilities and succeed in their career.

If you’ve been working in a restaurant as a server or bartender and want to develop your career by becoming a manager, you must acquire certain skills to qualify for the position. Getting into consumer services as a career path requires learning specific soft skills to increase your chances of success. Soft skills are crucial in any customer service job and can come in handy when you want to become a restaurant manager.

Here are some of the most crucial soft skills you need to succeed as a restaurant manager:

Busy restaurant and bar with many bottles.

1. Excellent Communication Skills

Effective communication plays a huge role in leadership. As a restaurant manager, you need excellent communication skills to become an exceptional leader. That’s because you’ll be dealing with a diverse workforce and being able to effectively communicate with your employees helps create a positive work environment.

Communicating clearly and actively listening to your employees can make them feel heard and able to talk to you comfortably, making them feel a part of the business. As a restaurant manager, communicating clearly with staff can help keep operations running smoothly, especially during peak periods when stress levels tend to skyrocket. Communicating effectively with customers also helps build a good relationship, encouraging them to return to your restaurant.

2. Problem-Solving and Conflict Management Skills

Managing a restaurant means dealing with all kinds of conflicts. Whether it’s between the employees, the customers, or the suppliers and employees, conflicts are bound to happen in a restaurant setting. However, conflicts can cost your restaurant considerably in lower employee productivity and time wastage, reducing your revenue.

Equipped with problem-solving and conflict management skills, you can handle the issue better and reduce the number of conflicts. That means listening to both parties to understand the cause of the issue and develop a fair and mutually agreeable resolution. If it’s a conflict between employees, taking sides can quickly escalate the situation. Validating the involved employees’ feelings while staying neutral can help mitigate the issue and build a cohesive team.

Besides dealing with conflicts, as a restaurant manager, you’re required to deal with issues like emergency medical situations, last-minute employee callouts, and food shortages. Having problem-solving skills can help you think quickly and take the right action or develop the best solution for the problem faster.

3. Positive Attitude

One of the most critical soft skills you should have as a restaurant manager is maintaining a positive attitude towards your job. However, this doesn’t mean being nice to everyone or plastering a cheesy smile on your face while in the restaurant. It means nurturing a workplace culture that promotes success and excellence. Having a positive attitude as a manager can make your employees feel positive about their work. On the other hand, having a negative attitude can dramatically affect the entire restaurant’s mood, including your employees and guests.

While there are times you’ll feel irritable and grouchy, focusing on the positive can help inspire your staff to work harder, minimize turnover, and boost your restaurant’s profits. Reminding yourself of the passion that brought you to the manager position can help fuel your positive attitude, making all aspects of your restaurant business better.

4. Attention to Detail

From identifying the dates of perishable stock to establishing budgets, there are a lot of things you need to keep track of as a restaurant manager. While it’s nearly impossible to stay on top of things accurately, paying attention to details and training yourself to carefully analyze situations can help you stay organized as a manager. This way, you can prevent small yet essential details from slipping through the cracks, ensuring everything is on track. The good thing is that you can leverage budgeting and inventory management apps to help keep your restaurant activities organized.

5. Multitasking Skills

There are a lot of things thrown at you as a restaurant manager. Apart from ordering supplies and foods, scheduling deliveries, and interacting with guests, you also need to help out overwhelmed employees falling behind as a restaurant manager. Having multitasking skills can enable you to handle multiple tasks simultaneously.

Therefore, if there are numerous orders to fill, you can give a hand in the kitchen to reduce customer wait times and ensure everything runs smoothly in the restaurant. Pay attention to the task at hand and always be ready to take on a second task whenever necessary. As a manager, it’s also crucial to stay calm and be more resilient when under pressure or things become chaotic in the restaurant.

From putting together schedules to reconciling finances, multitasking can help keep you from feeling overwhelmed and frustrated even during the busiest days. This way, you can be flexible enough to handle any urgent task. You’ll also stay calm but productive even during the most chaotic times.

6. Team Work

Running a restaurant can be extremely stressful and overwhelming, especially due to the amount of work involved. However, working together with your staff members and creating the ideal environment for collaboration can help you work better and achieve great results. Being part of the team helps build morale in the workplace, making the employees more productive and providing better customer service.

You can promote teamwork among your team members by identifying every person’s strengths, defining objectives, setting goals, and rewarding individual successes. Excellent teamwork makes problem-solving easier since diverse knowledge and skills among team members help produce a creative solution. Ultimately, this leads to a positive work environment and increased profits.


From overseeing day-to-day operations and optimizing expenses to supervising a diverse workforce and dealing with operational hiccups, a lot goes into managing a restaurant successfully. However, learning the above-mentioned soft skills can help you become a professional restaurant manager and an effective leader to the employees, enabling you to smoothly run your restaurant and increase your restaurant profits.

About the Author

Ronica Samuel: I began writing as a professional on my personal blog and then discovered my true calling, which is writing about technology, news and gadgets in general. I have been a technical writer, author, and blogger since 2010. I am an industry watcher who stays on top of the latest features and am extremely passionate about juicy tech news and anything related to gadgets.