Critical Problem-Solving Skills
for a Successful E-Commerce Venture

See also: Innovation Skills

In an increasingly digital world, businesses are always looking for ways to boost their competitiveness.

Unfortunately, many brick-and-mortar stores are struggling, while others are closing down due to a rise in rent expenses and declining sales. As a result, many entrepreneurs are embracing e-commerce as online transactions increase.

Like other types of skills, e-commerce skills can be learned, though not as definite as skills you acquire through standard education. Entrepreneurship is not like other professions where there are defined lines of work: business people are expected to do many different tasks and perform a variety of roles to ensure business survival.

You cannot be successful in online business by applying the same traditional knowledge you use in your physical store. You should embrace specific problem-solving e-commerce skills to strive online, otherwise your business will struggle to attract customers.

So, what e-commerce skills do you need? We will take you through some of the most critical e-commerce skills business owners need to acquire to be successful.

Problem-Solving Skills

Like any other business venture, e-commerce is bound to encounter challenges, especially concerning products' delivery to customers. As an entrepreneur, you need to solve various issues efficiently and effectively without affecting business operations.

Also, you need to be creative and come up with innovative ways of doing things. Problem-solving skills require you to be more resourceful. Look beyond the knowledge and materials you already have to find new ways to meet your business objectives.

Critical Thinking Skills

What is critical thinking? These are skills you require to think critically and make logical and informed decisions. A business owner who thinks critically will rigorously question ideas before accepting them as they are.

As an entrepreneur operating a business online, you need to:

  • Think critically and objectively about arising business issues
  • Determine the credibility of every point of view
  • Understand the implications behind an argument or statement
  • Offer sound reasoning and support for arguments you make
  • Identify different arguments regarding a particular problem.

E-commerce business involves different activities like stock control, marketing, shipping, communication with suppliers and customers, delivery logistics, and many others. Without critical thinking skills, you will find it hard to manage all these e-commerce parts while keeping an eye on business profitability.

Communication Skills

Operating an e-commerce business means you have to cut a niche that interests you and makes your business profitable. For a company to remain successful, communication skills are a must-have. You will need to interact with your customers either through social media platforms or via email.

As an online business owner, you should put in much effort to communicate according to your customers' preferences. Some clients prefer calls to reach a solution, while others may want a live chat or email.

Having proper writing skills will give you an edge over your competitors. However, there are times when you have to pick up phone calls and solve issues with difficult suppliers or customers.

Good communication skills help you have strong negotiating power to attain beneficial results for your business. Communication skills allow one to successfully manage interactions with other organizations and businesses.

Leadership Skills

Whether you are running a large e-commerce business or a simple brand, leadership skills will help you drive your business to greater heights. This means you will improve your team's productivity by motivating them and making necessary decisions. As a leader, you should effectively communicate with your suppliers and customers, especially when issues arise.

If you want to see success in your e-commerce start-up, you need more than professional and technical know-how. These leadership skills will play a big role:

  • Understanding web fundamentals
  • A strategic mindset
  • Excellent interpersonal skills
  • Having the ability to foresee trends by obtaining insights from data and remain target oriented
  • Understanding technology and marketing

Continuous Learning Skills

The digital world bombards us with lots of information and practices that keep changing. Advancements in technology, new techniques, and systems call for continuous learning to remain ahead of the curve.

Continuous learning is about expanding your knowledge to attain expertise and new skills. This skill has many positive impacts on your personality and business. To start, it enhances your problem-solving and cognitive ability. Continuous learning also facilitates adaptation, especially to new technologies and practices.

Continuous learning links directly to the success of an e-commerce business. Many leaders prefer investing in the improvement of executives' skills and knowledge than hiring new talents. You can consider enrolling for an online degree or certificate program to further your education. Over time, you will harness the knowledge necessary for running successful e-commerce.

Market Automation

Marketing automation is a crucial capability to help your online business attain growth goals. When running your own business online, there is a possibility that you get overwhelmed. As your client base grows, it makes no sense to continue contacting each customer individually. At some point, you will have to automate marketing to be able to focus on other tasks.

Marketing automation involves software that sustains business efficiency by streamlining daily marketing tasks. As a business owner, you need knowledge of an email sequence to create messages that need to be sent when certain events happen (for example, when a customer makes a purchase).


One way to improve your productivity is by developing your brand identity. As a business owner, you should understand that customers mostly buy a brand and not a product. This means a good brand will differentiate your online business in a crowded e-commerce market. An effective logo will put your business in the limelight.

Branding your e-commerce business calls for an effective label printing process that will prevent paper jams on your packing slips or shipping labels. Don't compromise the quality of your products by having poorly printed labels.

The Skills You Need Guide to Personal Development

Further Reading from Skills You Need

The Skills You Need Guide to Personal Development

Learn how to set yourself effective personal goals and find the motivation you need to achieve them. This is the essence of personal development, a set of skills designed to help you reach your full potential, at work, in study and in your personal life.

The second edition of or bestselling eBook is ideal for anyone who wants to improve their skills and learning potential, and it is full of easy-to-follow, practical information.

About the Author

Maggie Morris is a top-notch writer in blogs, research papers, movie reviews, website content, product descriptions and travel reviews. He holds a degree in English Literature. He is hardworking, diligent, and reliable.