Improving Performance: Some Specific Techniques

See also: Personal Vision

Our page on Identifying Areas for Development explains more about how to identify your strengths and weaknesses. It also explains that the way in which you frame your ‘problem’ or challenge will affect the way that you choose to address it.

This page provides more information about some techniques that you can use to start to address problems and challenges, and bring about personal change.


Improving Your Skills by Developing Your Weaknesses

There are a number of ways in which you can start to work on areas of weakness. In drawing up a plan for your personal development, it can be helpful to include several different methods to address problems. This helps to maintain interest.

Options include:

  • Formal courses or learning opportunities, whether leading to qualifications or not;
  • More informal learning experiences such as reading, mentoring or shadowing (and see our page on Learning from Mentoring for more about this);
  • Applying your formal learning deliberately in a particular situation, to see what happens; and
  • Direct learning from your own experience, through a process of reflection (see our page on Reflective Practice for more) and expertise transfer.

Which you choose, and when, will depend on many factors, including financial implications, because formal courses and qualifications usually cost money, and also the value that you think you are likely to get out of them.


Expertise Transfer

Expertise transfer is the process of drawing on your existing areas of expertise and learning to apply them in slightly different ways. In effect, it is a way of making sense of your challenges by using what you already know from another setting.

The key to expertise transfer is to identify something that you are really good at. Many people, especially when they are finding something difficult, find it hard to identify anything at which they are ‘expert’. But in this case, it means something:

  • That you can do relatively easily;
  • Where you do not need to be supervised; and
  • That you like or, at worst, feel comfortable doing.

It is helpful to identify something that has several stages to it, rather than just one.

Expertise transfer in practice


  1. Identify the key challenge that you are facing, in as much detail as possible. For example, you may find it hard to do written work because you never quite know where to start.

  2. Identify something that you do really well. This might be at work, or outside work, at home, or when you were studying, or a hobby.

  3. Think about and list all the skills that you use to do that thing well. Whatever level of detail works for you is fine, but do think about them carefully in terms of not just the skill, but what you do with it.

  4. Now think about how each of those skills might help you do the challenge that you have identified. Again, think about what you might do with the skill to help you address the challenge.

  5. Finally, consider whether your challenge now ‘makes sense’: do you have the skills you need to do the job?


Learning from Mistakes

One of the most powerful ways to learn and develop is from making mistakes. While nobody would advocate deliberately setting out to do things wrong, mistakes happen to everyone, especially if you are prepared to take risks and try something new.

You can either treat mistakes as things to be hushed up and never spoken about again, or as learning opportunities. Making mistakes:

  • Gives you a chance to do things wrong, and then reflect about how you could and/or should have done them differently; and
  • Can, if you are lucky, uncover real truths about good ways of working and improve relationships.

Case study: A cautionary tale of a lost temper

Jan was not in a good mood. She had been under a lot of pressure at work. She was a civil servant, managing a small team, all of whom were working very hard and very long hours to meet demands from their senior managers and from ministers for more and more work.

She was currently chairing a meeting of about fifteen people, many of whom were from voluntary organisations. The meeting had been going on about an hour, and the voluntary organisation representatives had spent most of the hour complaining about the lack of support from Jan’s team. So far Jan had listened politely and explained several times that the voluntary organisations were very welcome to do some work on the area if they wished.

But,” said one of the senior representatives, “we will need your team to provide some secretarial support. If we could just have two people for a few hours a week…

Jan looked round the room, at the voluntary organisation staff nodding vigorously, and the other civil servants studiously not meeting her eyes, and she lost her temper.

Look,” she said angrily, “this policy area is just not a priority for ministers. My team is working flat out on other things that ministers are actually interested in. If you want this work done, you’re going to have to do it yourselves. I can present it to ministers for you, but beyond that, no.

She stopped, appalled. She had tried so hard to be conciliatory, and now she had just thrown several months, if not years’ worth of relationship-building straight out of the window. There was a long pause in the room. Then one of the voluntary organisation representatives said, slowly,

Thank you for telling us the truth. Nobody’s ever been honest with us about this before in two years of working on this. We’ll set up some working groups and report back to you at the next meeting.

The relationship improved enormously after that episode, and the group started to work together much more effectively.

Potentially, losing her temper was a huge mistake for Jan. She certainly took away the lesson that self-control was vital and that she needed to work on it.

But she also never forgot the importance of being honest with other people about priorities.


A final word

There are many different ways in which to learn and develop your skills. This page outlines some options, but there are many others.

The key is to recognise what will work for you, and to make sure that you do not focus on just one option. Variety is, after all, the spice of life, and this applies to personal development too.

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